Impact of Covid-19 On Saudi Consumers Behavior Examining Consumers Preference For Using Online Shopping Apps Websites

Abstract

The Coronavirus (Covid-19) pandemic is one of the largest human tragedies ever encountered on the globe. It has affected and is still affecting millions of peoples’ health, mentally and physically in addition to the global economy. It has significantly impacted thousands of companies around the world and forced businesses to close due to many disruptions. Different economies in various countries have been affected due to the major shifts and reshaping of consumers’ behavior. Consumers were forced to adapt their behavior daily. Moreover, considering the restricted circumstances due to the pandemic and lockdown online shopping has become more attractive and probably more convenient to consumers. This paper aims to study the impact of Covid-19 on Saudi consumers’ behavior and examine Saudi consumers’ preferences for using online shopping apps and websites to predict the future behaviors of businesses to adapt to these changes. This research uses a quantitative approach. The target population will be Saudi consumers. A survey method will be used where the survey participants will be 100 or more. The findings of this research display that Saudi consumers currently prefer online shopping apps/websites as they grew more reliable and convenient with many advantages during the pandemic.