ElKafrawy, PassentAlShumayri, SarahAbdallah, ReemaBukassim, Lujain2025-05-262025-05-262025https://repository.effatuniversity.edu.sa/handle/20.500.14131/2110The E-Motawif project introduces a comprehensive, technology-driven application designed to enhance the Hajj and Umrah experience for millions of pilgrims through intelligent, real-time solutions. By integrating IoT, AI, and mobile technologies, the system addresses key challenges such as crowd control, health monitoring, emergency response, and seamless communication. Core functionalities include real-time location tracking via wearable devices, AI-powered lost-and-found services, and dynamic ritual guidance. Motawifs are equipped with live maps to monitor the location and health of their assigned pilgrims, while both user types benefit from a customized Startup Session page, chat system, and emergency SOS alerts. The application features a robust notification system that supports bidirectional in-app messages and local push notifications, ensuring timely communication during critical moments. A built-in customer support center and health tracking interface further enhance user confidence and safety. For administrators, a powerful dashboard enables full control over both Pilgrim and Motawif accounts, including assignment management, user data updates, and CSV export functionality. The AI-powered lost-and-found system uses machine learning techniques, specifically TF-IDF vectorization and a Random Forest classifier, which achieved an accuracy of 88.83% in classifying matching and non-matching items. Although currently hosted on a local infrastructure, future development will incorporate a scalable, cloud-based deployment to support millions of concurrent users with high availability. Aligned with Saudi Vision 2030 and Sustainable Development Goal 11, E-Motawif promotes a safe, inclusive, and digitally empowered pilgrimage experience. The project sets a new benchmark for intelligent Hajj management through its role-based design, real-time capabilities, and commitment to innovation and user well-being.enTECHNOLOGY::Information technology::Computer scienceCapstone