Now showing items 1-20 of 182

    • The Effect of Visual Merchandising on Customer Attraction

      Daou, Lindos; Alnabilsi, Reem; Marketing
      The purpose of this study is to demonstrate the value of visual merchandising to business owners and managers of ongoing or planned initiatives, as well as the extent to which it may boost customer acquisition and draw them inside the store. Additionally, being aware of how visual merchandising may affect a customer's sensory perception and psychological conduct. The accomplishment of these study goals makes visual merchandising a crucial tool for marketing and drawing clients to new ventures and enterprises. As for ongoing initiatives, visual merchandising may help them advance. Additionally, developing fresh approaches to visual merchandising that are appropriate for the modern day and generation.
    • A Study Exploring how Tiktok Influences Users' Behavior: in the Context of Uses and Gratification Theory, Social Comparison, and Consumption

      Qasem, Dr. Zainah; ZAINAH; Shaikh Muzawar, Ashna; Marketing
      This research dives deep into the social media app of Tiktok, exploring how the app impacts aspects of users’ behavior under the context of the ‘Uses and Gratification’ and ‘Social Comparison’ theories while also delving into how marketing on the app influences the behavior of its users as consumers (purchase decisions and buying habits). A combination of quantitative research and qualitative data was used to depict a deeper understanding into the research. The quantitative data of this research is built on the foundation of primary data derived from pre-existing research and studies, and the qualitative data was produced through a survey was conducted garnering about 91 responses. Diverse results were achieved for this survey; out of six propositions proposed 2 were proven false, two were proven true, and two were proven neutral. Therefore, there was a balance in the responses and accuracy of findings. However, the literature found provided appropriate evidence to support all of the propositions. This brings us to the limitation of the research that the sample size (number of respondents) is not an accurate depiction of all Tiktok users and their behaviors, hence one must keep this in mind while drawing conclusions and assumptions solely based on the results. The implications of this study can be to better understand how Tiktok users behave when they interact with the app and how their interactions can further affect their consumptions. Companies, psychological experts and researchers/academics can all benefit from this research when studying about the impact of Tiktok
    • THE ROLE OF SOCIAL MEDIA FOOD INFLUENCERS ON GENERATION Z's PURCHASING DECISIONS: A COMPREHENSIVE STUDY Of THE SAUDI MARKET

      Qasem, Zainah; qasem; Alhawshabi, Hanin; Marketing
      Traditional marketing often lacks the level of customization and interaction that this generation seeks. Gen Z respond better to interactive, user-generated content and campaigns that involve their participation. This study aims to investigate the factors that influence the perception of Gen Z customers when they are exposed to influencer marketing. The study aims to investigate the attractiveness, trust, and expertise between food influencer marketing and the customers. a significant majority of respondents perceived influencer ads as more effective in capturing their attention compared to traditional advertisements. The findings of this research highlight the potential effectiveness of influencer marketing in the Saudi Arabian food market and emphasize the importance of considering influencer collaborations in advertising strategies for similar products. The findings of this research also displayed that, Food Influencer's potential to influence consumers is closely tied to their expertise in the product. The more expertise an Influencer is perceived to be, the more likely they are to influence their followers' opinions and impact consumer attitudes and purchasing decisions.
    • Influencer marketing effect on consumer behavior and brand loyalty

      Anwar, Manzar; Safrawi, Judy; Marketing
      In the digital marketing sector, influencer marketing has emerged as the most effective tool in our digital age that businesses use to sell their brands, radically transforming how brands interact with customers and how consumers perceive and position that brand in their minds. This research aims to investigate the multiple effects of influencer marketing on consumer behavior and brand loyalty, with a focus on a certain age group of young adults ranging from 17 to 35. Using quantitative surveys to further understand customers perception of the new era of digital marketing. The study also aims to determine if social media influencers have the biggest influence on customer purchasing behavior. According to the findings, the impact of social media influencers on customer purchasing behavior relies on whether opinions on that certain influencer are negative or positive Consumers with positive thoughts and attitude towards a social media influencers are more likely to purchase what is advertised by them than consumers with negative attitudes toward social media influencers, who would refrain from purchasing that product purposely. Factors that build trust and gives credibility to a social media influencer include the consumer's sense of connection, honesty, and the fact that the social media influencer markets items / services in their area of expertise which can make it feel less than an AD and more of a recommendation to the followers. What society's views, opinions, and experiences with the phenomena look like WoM have been demonstrated to have a substantial impact in influencing customers' purchasing habits and attitudes. Respondents appear to have more faith in their surroundings than in social media influencers. Preliminary studies indicate that influencer authenticity and engagement levels greatly impact consumer purchase decisions and loyalty to businesses.
    • The Effect of Influencer Marketing Campaigns in Shaping Tourist Perception of AlUla, Saudi Arabia

      Daou, Lindos; Alasadi, Tala; Marketing
      This study examines the impact of influencer marketing campaigns on destination perceptions in Al Ula, Saudi Arabia. Through a survey questionnaire, I aim to understand the demographics of the respondents, the influence of social media influencers on their perceptions, their level of interest after exposure to influencer content, and the credibility of the influencers. The findings indicate that the majority of respondents, primarily females aged 18-25, consider influencer content as influential in shaping their perceptions, finding the influencers credible and impactful in their decision-making process regarding visiting Al Ula. In summary, influencer marketing significantly impacts destination perceptions, particularly in the context of Al Ula as a potential tourism hub in Saudi Arabia, generating interest among the target audience.
    • How Do Influencers Affect the Buying Behavior of Females in KSA

      Qasem, Zainah; QASEM; Harb, Tala; Marketing
      The purpose of this study is to explore social media influencers influence on women in Saudi Arabia. Increasingly more companies employ the capacities of influencer marketing. It allows brands to reach their audience in a new way especially due to the fact that modern Saudi women are fairly active on such social platforms as, for example, Instagram, Snapchat, Twitter, and others. Western researchers have conducted numerous studies on influencer marketings well as uncovered its logics and peculiarities however, the subtleties and effectiveness of this strategy in the Middle Eastern countries are still underinvestigated. This research aims to close this gap by analyzing how social media influencers impact female consumers in Saudi Arabia influencing impulse purchases. First, influencers are important to influence the preferences and purchasing decisions of Saudi Arabian female consumers due to their increasing digitization. Furthermore, examining the ways influentials navigate this terrain by considering the unique cultural context of Saudi Arabia, the results of this research at home and abroad can contribute to further discussion of Middle Eastern consumer culture beyond substantial companies.
    • Effects of Physical Exercises on the Well-being of People

      Javed, Uzma; Hayeedureh, Eman; Marketing
      In a world that is changing at a head-whipping speed, health is a critical factor in Saudi Arabians’ lives. People employ physical activities to enhance their well-being. This study discusses and details the relevance of physical activities and particularly looks at how physical activities influence the well-being of individuals. To come up with results and recommendations, this research utilized questionnaires where people answered several questions in relation to physical exercises as well as well-being.
    • The impact of work life balance on employee attitudes and behavior in health care sector

      Charni, Hanen; Alabaidi, Ameera; Marketing
      The research investigates The impact of video tutorial and reviews through social media on customer's purchasing intention. That surround the statement of Measure the response of purchasing intention toward customer-generated content (CGC) activities on social media including tutorials and reviews. This aims to Study the power of CGC and its impact on purchasing intention factor, Evaluate the depth of the relationship between social media and consumer behavior, and Investigate the impact of CGC as an external factor influencing purchasing intention. Research questions discover that priority of checking videos and reviews represent 34% in engagement measurement. Moreover, The element of the influencer in video tutorial components is more influence in purchasing intention. and people are responding to the caveat is more than the encouragement. The methodology was using questionnaires to Adult females aged between 18 to 50 followers of social media and reviewers, to study their response of purchasing intention to cosmetics and personal care products. with 222 respondents from the kingdom of Saudi Arabia.
    • The potential market of restaurants franchise in Saudi Arabia : a case of Olive Garden

      Charni, Hanen; Babatin, Nada Omar; Marketing
      Background information: The popularity of foreign cuisine in Saudi Arabia is growing rapidly. As a result, sales of international food corporations are boosted up like anything in the market. They have just altogether changed the concept of managing fast food businesses from the orthodox commanding jobs, which were run from behind the desk, by performing day to day business works in the outlets and managing the business personally. In the recent past, we have seen an increase in millennial travelers in Saudi Arabia. Objective of the study: The research seeks to explore the potential market of Olive Garden in Jeddah City, Saudi Arabia, and whether it will be a successful investment or not. Methodology: The study used both the qualitative and quantitative research methods to investigate the objective of the study. The study used a survey to collect the data. The data was analyzed using the pie charts. Results: The study found that the Italian restaurants are popular among the residents of Jeddah. The study also found that the Italian restaurants offer best services to the customers in the food and service industry. The study also found that the majority of the participants were satisfied with Italian restaurants. Conclusion: The study concluded that Jeddah city provides a good opportunity of establishing a new Italian franchise for “Olive Garden.”
    • The quality of the internal relationships and its impacts on the employee outcome

      Charni, Hanen; 2018; Shebaili, Haneen Omar; Human Resource Management
    • The role of the psychometric test in personality job fit

      Charni, Hanen; Bustagi, AlBatul H.; Marketing
    • Shopping online through apps

      Charni, Hanen; Quresh, Fatema; Marketing
      Due to globalization shopping online has grown to its peak, many businesses small and big are conducting businesses online through their websites. This allows them to get access to a wider market and leading to more exposure. What’s new to this concept of selling online is using smartphone Apps to improve businesses and get more exposure. In the developed world it has been noted that people are willing to shop through websites and are catching up with shopping through apps. It has been noted Saudi Arabia does have the technological advancement to allow its people to shop online through apps. This research is conducted specifically for the people in the kingdom. The research aims to look at the potential availability of the market in the Kingdom for shopping online through websites and apps. It was also look into reasons of why some consumers might be reluctant in using apps. The study conducted has relied on two main sources, namely secondary sources and questionnaire. The secondary sources helped get a better insight on shopping through online apps. The questionnaire helped to get a better understanding of the market that exists in Jeddah, how popular shopping through apps really is and what the barriers of shopping online through apps exist. It also looks into what can be done to improve this new concept. The results the researcher was able to conclude is that shopping online through apps isn’t as popular in Jeddah as it is else where the main reason being lack of required infrastructure that exists to have mails and orders be delivered at the door step of the consumer.
    • Social media as a new alternative to CRM in managing customer complaints and service recovery strategies

      Charni, Hanen; Al-hamdan, Aljoharah; Marketing
      Service quality plays an important role in affecting the customers' perception of the fast food restaurant; it can either lead to long-term relationship and attaining new customers or customers turn-over. Social media and its association with CRM systems have helped organizations with reaching out to various prospects and in handling complaints. So many scholarly literatures have examined the use of social media and CRM and analyzed their effectiveness in managing complaints and in creating customers' generated contents. This study conducted has relied on secondary sources which were provided from McDonald's database and the company's record to answer the research questions. These sources helped getting a better insight on different customers' complaint fi'om service failures and the corrective procedure needed to resolve and handle them effectively. The complaints were collected.from 300 customers.from different backgrounds. The result that this research was able to provide is that McDonald's is relying more on the social media as platform to reach out to customers. Yet, CRM is still one of the necessmy tools used to collect information about customers
    • Impact of CSR on Employee Job Satisfaction, Affective Commitment and Trust

      Charni, Hanen; Alsuraibi, Ghazal; Marketing
      This paper aims to investigate the impact of CSR on employee’s perception, job satisfaction, affective commitment and trust, in different companies in Jeddah, Saudi Arabia in the developing world. This study examines specifically the impact of CSR on employees’ attitudes and employees’ perception of the companies which applying CSR principles. Design/methodology/approach – Comparisons are made via survey data obtained from 86 employees from many different companies in Jeddah, Saudi Arabia SPSS program. The research instruments in all sections is illustrated to the most common measures in the literature used to evaluate the constructs and their interrelations, according to the proposed conceptual model of the study. Findings – The results reveal a positive and significant relationship between CSR and employees’ effective commitment satisfaction about their work at the organizations. Also, most previous studies have considered a direct effect on the CSR perceptions and affective commitment. This study extends the literature by conceptualizing the indirect mechanisms linking CSR to employees’ affective commitment.
    • The impact of diversity management on employees attitudes

      Charni, Hanen; Mogaddam, Danya; Marketing
    • The Impact of Reward on Motivation and Job Satisfaction : A comparative Study in the KSA

      Charni, Hanen; Alansari, Adwa'a; Marketing
      Motivation plays a significant role in the development of the employee’s performance over the years. It has gained worldwide popularity not only among the researchers but also practitioners, and hence, is a widely discussed topic in the field of human resources management. Motivation can be introduced to the employees through various forms out of which most organizations and employers practice reward system. The aim of this research is to compare the impact of reward on motivation and job satisfaction of the employees in the public and private sector of the KSA. This research is important as it look forward to understanding the difference in the two sectors regarding motivation and job satisfaction with respect to the reward system. The research used survey which comprised of 50 employees from private sector and 50 employees from public sector. The findings concluded that there was a degree of difference in the reward system in the motivation and the job satisfaction in the private sector and public sector employees in Jeddah, Saudi Arabia. The private sector employees have higher reward than that of public sector employees in terms of motivation and job satisfaction.
    • Impact of rewards and compensation on job satisfaction : Public and private educational sector of Saudi Arabia

      Charni, Hanen; Abdulhafith, Khawla; Marketing
      Motivation plays a significant role in the development of the employee’s performance over the years. It has gained worldwide popularity not only among the researchers but also practitioners, and hence, is a widely discussed topic in the field of human resources management. Motivation can be introduced to the employees through various forms out of which most organizations and employers practice reward system. The aim of this research is to compare the impact of reward on motivation and job satisfaction of the employees in the public and private sector of the KSA. This research is important as it look forward to understanding the difference in the two sectors regarding motivation and job satisfaction with respect to the reward system. The research used survey which comprised of 50 employees from private sector and 50 employees from public sector. The findings concluded that there was a degree of difference in the reward system in the motivation and the job satisfaction in the private sector and public sector employees in Jeddah, Saudi Arabia. The private sector employees have higher reward than that of public sector employees in terms of motivation and job satisfaction.