Effective Management of the Smart City: An Outline of a Conversation

Abstract

Advances in information and communication technology (ICT) are central for the transformation of cities into smart cities. Yet, it is the ability to apply ICT efficiently that defines whether a smart city will be resilient and sustainable. The art of management stands at the heart of the process and this book explores it. In this chapter an outline of the key research topics that emerge at the intersection of smart cities research and management science is presented. These include among others management and decision-making for urban design and the built environment development, the relationship between the smart city services and business growth dynamics, new forms of asset acquisition, and entrepreneurship development. Finally, the research topics include questions of the social accountability of local governments vis-à-vis smart city development; inclusion and participation in the decision-making process in the smart city; and for instance, access to and management of cultural goods and heritage.