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Efficient AI-Enhanced Helpdesk System For Seamless Problem Reporting
Alshateri, Wejdan Soulyman, Fatimah Obaid, Rim
Alshateri, Wejdan
Soulyman, Fatimah
Obaid, Rim
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Abstract
This report proposes an AI-driven helpdesk system designed for streamlined
and efficient problem reporting. Leveraging advanced AI technologies, the system
aims to enhance user experience by automating issue identification and resolution. It
integrates natural language processing to interpret user queries, swiftly categorize
problems, and suggest solutions or escalate complex issues to human operators. The
goal is to optimize response time, reduce manual intervention, and ensure seamless
communication between users and support services. The system’s effectiveness is
demonstrated through case studies and performance metrics, illustrating its potential
to revolutionize helpdesk operations.